Customer Service

Payment Method
All our prices are in Australian dollars and include GST. We accept payment via PayPal or via a secure Commonwealth Bank of Australia gateway that works seamlessly and securely with your existing credit card. We do not retain your credit card details once payment is complete.

Shipping & Handling
We ship Australia wide with StarTrack. We deliver using receipted receival. If you are not at home a card will be left. If you wish your delivery to be left, please leave instructions in the comments field during checkout. Shipping cost is $15 per shipment Australia wide, with free delivery for orders over $75.00. Unfortunately we do not ship online orders outside Australia (but we’re working on it! – International buyers please email us with your requests at

Lead Time
All orders are processed and shipped within 48 hours (excluding weekends). Your products will be hand packed to order to ensure the maximum freshness. Orders placed outside office hours will be processed first thing the next business day. If there are any delays or queries on your order we will email you immediately – so please ensure you leave a current email address with your order.

Returns Policy
Our orders are processed by people not machines so we take all care possible to ensure your order is correct, and securely packed. In the rare event of receiving damaged or incorrect goods, please let us know by email with 24 hours of receipt of goods.

Privacy Policy
By using the Duck Creek Macadamias website you consent to the collection and use of your information as outlined in this policy and our Terms of use. The personal information we collect is necessary for providing an online shopping facility and an interactive web site. Duck Creek Macadamias respects your privacy and will not wilfully disclose any personal information regarding you without first obtaining your permission, unless required by law.

The Duck Creek Macadamias site records information about your use of the site. Whenever a page is requested from our web server, we record the search terms entered, time, date and URL of the request, along with information on the browsers software that is being used. This information is used to analyse the way people use our site enabling us to improve our service delivery. Our site is directed to adults and we do not knowingly collect personal information from children. Visitors may also choose to sign up for our newsletter or other subscription services. The contact information gathered here is used to send special promotions and news information to our visitors. Users may opt out of receiving future mailings at any time.